Numerous factors can hamper creativity, from limited space and compliance regulations to rising costs of goods, equipment costs and the chef’s abilities. Even the layout, wording and presentation of the menu can cause concern.

On top of all this, the menu needs to have impact to attract and retain loyal customers. Seasonality, simplicity, sustainability, dietaries, and flavour all have to be delicately balanced. It’s a complex task, and it’s easy to become overwhelmed by it. All Creativity sessions are hosted by Tim, our Senior Hospitality Coach and former chef with a wealth of experience in creating successful menus.

AREAS OF MENTORSHIP | Simplicity | Seasonality | Kitchen Practicalities | Menu Size & Variety | Flavour Profiling | Productivity | Profitability | Chef/Cook Proficiency | Menu Design & Grammar | Menu Evolution

Once your booking is confirmed, we'll email you to help prepare your top three priorities. You'll get a guide to confidently choose the most relevant options for your situation.

If your cafe faces struggles in key operational areas, it’s time for action. Optimising processes will save time, money, and stress, allowing staff to prioritise customers.

A clear operational framework helps with decisions on investment, expansion, and cutbacks. If you don't have one, we'll help you create a custom structure. If you do have one, we'll help you refine and maximise its efficiency and effectiveness.

AREAS OF MENTORSHIP | Standard Operating Procedures (SOPs) | Workflow Optimisation | Quality Control & Consistency | Supplier Relationships & Tendering | Customer Experience Enhancement | Performance Monitoring & Metrics | HACCP & Health & Safety

Once your booking is confirmed, we'll email you to help prepare your top three priorities. You'll get a guide to confidently choose the most relevant options for your situation.

Turning new customers into regulars relies heavily on the experience offered by your cafe crew, and consistent service and familiar faces are valued by regulars. When your team keeps changing, service standards drop, leaving customers unsettled and potentially reducing patronage.Getting the right team is crucial for steady operations and the whole process of advertising, interviewing, hiring, and training new employees is a stress, cost, and time drain. So, nailing this is super important.

AREAS OF MENTORSHIP | Staff Recruitment & Hiring | On boarding & Training | Employee Engagement & Motivation | Performance Management & KPIs | Workforce Scheduling & Time Management | Staff Retention & Career Development | Insurance & Compliance

Once your booking is confirmed, we'll email you to help prepare your top three priorities. You'll get a guide to confidently choose the most relevant options for your situation.

A robust team flourishes with reliability, trust, and growth. However, forming and sustaining such a team isn't straightforward. To an extent, it requires you to embrace a coaching role, as your management style and skills significantly influence aligning your team with shared vision and goals.

Effective leadership boosts morale, builds trust, and yields an engaged, committed team dedicated to delivering top-notch service. This not only retains customers but also enhances your profits. Win win.

AREAS OF MENTORSHIP | Leadership Styles & Approaches | Sharing Vision & Goals | Building a Team | Communication & Feedback | Decision Making & Problem Solving | Emotional Intelligence & Empathy | Conflict Resolution & Mediation

Once your booking is confirmed, we'll email you to help prepare your top three priorities. You'll get a guide to confidently choose the most relevant options for your situation.

A cafe’s profits often surge when it opens, level off for a while, and then decline. When this happens, it’s not always immediately apparent what caused profits to dwindle. Profit might not be the only factor that motivates you, but let’s face it, nobody wants to lose money. Taking a step back and evaluating your business can make a big difference to your bottom line.

If you think your profits are on the decline or you’re not sure what the current state of affairs is, it’s time to take action because, once you’re on that downward slide, it’s a very slippery slope. We can offer an honest assessment of your current operations.

AREAS OF MENTORSHIP | Financial Health Check | Pricing Strategy | Cost Control & Expense Management | Current Revenue Split Analysis | Operational Efficiency & Productivity | Costing & Profit Analysis

Upon booking a session, you'll receive an introductory email where we'll ask for your top three priorities. You'll get a guide to confidently choose the most relevant options for your situation.

If you're considering restructuring your cafe business, including an exit through a change of ownership, you might benefit from extra assistance in discussing the pros and cons, challenges, and opportunities. We're here to help guide you through that process.

If you're encountering challenges, keep in mind that businesses have faced difficulties in recent years, causing many owners to feel stranded and in need of recovery. If you're finding it tough to sustain your business, we strongly encourage you to reach out for a confidential discussion. While these choices can be difficult, remember that you have support in making them.

AREAS OF MENTORSHIP | Defining Exit Objectives | Business Valuation | Legal & Financial Considerations | Succession Planning | Transition & Handover Process | Emotional Preparedness | Timing & Market Conditions

Once your booking is confirmed, we'll email you to help prepare your top three priorities. You'll get a guide to confidently choose the most relevant options for your situation.