Operations

A well-managed café consistently delivers exceptional service, efficiency, and quality, all of which foster customer loyalty, leading to increased revenue and a sustainable profit margin. But let’s face it, even the best-run cafes can hit roadblocks.

If your café is struggling in one of these areas, it’s time to take action.Optimising and streamlining processes and procedures will save you time, money and stress, allowing your staff to focus on what’s most important – your customers!
A well-defined operational framework enables you to decide where to invest, whether to expand and when to cut back. If you don’t have a clear operational structure in place already, don’t worry; we can help you create a custom structure that fits your particular circumstances. If you’ve already got one in place, we can help you deconstruct it, fine-tune it, and put it back together so that efficiency and effectiveness are maximised.

COACHING INCLUSIONS

  • standard operating procedures (SOPs)
  • workflow optimisation
  • quality control & consistency
  • inventory management & supplier relationships
  • customer experience enhancement
  • performance monitoring & metrics
  • continuous improvement & innovation
  • crisis management & contingency planning
  • effective communication
  • health & safety

Team

Most cafe owners understand that having a reliable workforce is crucial to the day-to-day running of their business. You only get a small window of time to turn a new customer into a regular one, and this depends heavily on the experience provided by your cafe crew. You also know regular customers like consistency of service and being greeted by familiar faces.

If your workforce is constantly fluctuating, service standards drop. This has an unsettling effect on customers, leading to less patronage. It can also be demoralising and frustrating for you and your other team members.

In today’s world, hiring and retaining the right people is essential to ensure smooth and consistent
operations, but continually going through the process of advertising, interviewing, hiring, and training new employees is stressful, costly and time-consuming.

Our coaches have all managed their own teams, some up to 70-strong, so they know a thing or two about
hiring and retaining staff. We’re always happy to help you get the right squad on board. Our guidance and support might be just what you’re looking for.

COACHING INCLUSIONS

  • staff recruitment & hiring
  • onboarding & training
  • employee engagement & motivation
  • performance management
  • communication & collaboration
  • leadership development
  • conflict resolution
  • workforce scheduling & time management
  • staff retention & career development
  • health & safety

Leadership

No leader wants a revolving door of staff, especially now after all the disruptions the industry has had in the last few years.

A strong team is built on reliability, trust, and growth. But building and maintaining such a team isn’t easy – it requires you to become a coach yourself. Your management style and abilities are critical in engaging your team to work towards the same vision and objectives.

Good leadership fosters high morale, builds trust, and results in a team that is engaged, committed and
invested in providing the best possible service. This not only keeps your customers coming back, but it also boosts your bottom line.

That’s why we combine high levels of hospitality expertise and business coaching strategies to help you tackle one of the most important coaching topics – operational leadership. If you want to establish a solid and loyal customer base, this could be the game-changer you’ve been searching for.

COACHING INCLUSIONS

  • leadership styles & approaches
  • vision & goal setting
  • building & leading a team
  • communication & feedback
  • decision making & problem solving
  • emotional intelligence & empathy
  • conflict resolution & mediation
  • leading by example
  • continuous learning & growth
  • succession planning

Profitability

A cafe’s profits often surge when it opens, level off for a while, and then decline. When this happens, it’s
not always immediately apparent what caused profits to dwindle. As a busy cafe owner, sometimes you’re so bogged down in the day-to-day tasks of running the cafe that you don’t even realise how far profits have dropped. It’s a case of not seeing the forest for the trees.

Profit might not be the only factor that motivates you, but let’s face it, nobody wants to lose money. Taking a step back and evaluating your business can make a big difference to your bottom line.

If you think your profits are on the decline or you’re not sure what the current state of affairs is, it’s time to take action because, once you’re on that downward slide, it’s a very slippery slope indeed.

We can offer an honest assessment of your current operations. We’ll help you formulate a solid plan for
improvement and assist you in implementing practical solutions to ensure your cafe not only survives but flourishes.

By partnering with us, you’ll regain your confidence and peace of mind, knowing that you’re taking steps
to make your cafe a profitable and sustainable business.

COACHING INCLUSIONS

  • financial analysis & review
  • pricing strategy
  • cost control & expense management
  • current revenue split analysis
  • operational efficiency & productivity
  • costing & profit analysis
  • cash flow management
  • financial planning & budgeting
  • benchmarking & improvement strategies

Creativity

For many hospitality business owners, creating a cafe menu that’s both creative and profitable can be a
significant source of stress and anxiety. Numerous factors can hamper creativity, from limited space and
compliance regulations to rising costs of goods, equipment costs and the chef’s abilities. Even the layout,
wording and presentation of the menu can cause concern.

On top of all this, the menu needs to have impact to attract and retain loyal customers. Seasonality,
simplicity, sustainability, dietaries, and flavour all have to be delicately balanced. It’s a complex task, and it’s easy to become overwhelmed by it.

You don’t have to navigate this alone. We understand the challenges that come with menu creation, so
whether you need guidance on the most profitable items to include or simply want to brainstorm new and exciting ideas, we’re here to talk it through with you.

COACHING INCLUSIONS

  • simplicity
  • seasonality
  • kitchen space
  • menu size
  • compliance
  • flavour
  • profitability
  • variety
  • chef/cook capabilities
  • aesthetics & design
  • grammar
  • accessibility (in house)

Exit Strategy

Leaving a business can mean different things to different people. Are you shutting up shop, negotiating an early lease termination, or passing the reins to a trusted manager? These can all be difficult choices to
make, but it’s important to know that you don’t have to navigate these decisions alone.

Through no fault of their own, businesses have suffered in recent years, with many business owners
feeling like they’ve been left to dig their way out of a very deep hole. If you’re struggling to keep your
business afloat, we encourage you to reach out for a confidential discussion. Whether you’re looking to
sell or simply need help with an exit strategy, we’re here to provide advice and support so you can make a fully informed decision.

COACHING INCLUSIONS

  • confidentiality & non-disclosure
  • defining exit objectives
  • selling & business valuation
  • legal & financial considerations
  • succession planning
  • transition & handover process
  • financial planning & tax considerations
  • emotional preparedness
  • timing & market conditions

Coaching Notes

Because every cafe startup is unique, CCC coaching sessions are tailored to your current circumstances, challenges and opportunities, so session content will vary. Before your coaching session, you will receive a short Prep Form to help set you up for success. Following your session, we will send you a Session Report that includes session details and highlights, next steps, referrals and any future appointment suggestions for ongoing coaching to help you stay on track and achieve your goals. You will also receive a Resources document with links to additional areas of support that we feel you will find useful.

Personal Circumstances

If you need to revisit or brush up on some of the knowledge and skills you may have missed prior to
opening, you can try out the Planning to Open coaching subject areas by booking a session.